razorinfotech

An SME (small or medium business) many times wonders whether to build a mobile app or a web app. This decision is not easy to take, as both platforms help in making your business digital - but which one will be right to choose? In this blog , we will understand in detail the difference between a web app and a mobile app , their advantages and disadvantages, and which one is better for SME. What is a Web App and Mobile App? Web App A Wep App is an interactive software that you can access via the internet in any browser (eg, Chrome, Firefox, Safari). It looks like a website but has more functionality, such as logging in,making online bookings, saving data, or viewing the customer dashboard. It can be used directly from the browser without installing anything. Mobile App A Mobile App is an application that is specifically designed for mobile or tablet, and you have to install it on your device. These apps run on Android or iOS platforms and make full use of the phone's features like l...

Today's world is rapidly becoming digital. People have now become dependent on mobile apps for their daily needs, whether it is ordering food, shopping online, scheduling a doctor's appointment, or paying electricity bills. Everything is now on the mobile screen. In such a situation, if your business is still only in website or offline mode, then you are losing a large number of customers. This is the reason why mobile app development is no longer a luxury but a necessity. How does a Mobile App Work? Today's customer spends a lot of time on their smartphone and wants everything from it - be it ordering food or banking. In such a situation, a mobile app builds your business directly to their phone, that too with 24*7 services available. A mobile app brings your business to your customers' mobiles. It is as if your shop is always in the customer's pocket. The customer can access your service instantly, whenever and wherever they want. Benefits of Mobile Apps for Busi...

IT support services are the technology backbone of every business. It not only solves everyday technical problems but also helps in important tasks like data security, system monitoring, and network maintenance. In the blog, know what IT support is, its types, its role in business, and its major benefits. What is the IT Support service? IT support service is the technical assistance provided to maintain and run the technical system of any company's property. When a computer stops working, the network fails, or software crashes, IT support is needed to solve these problems.  This service includes many aspects like technical help desk, remote support, on-site maintenance, and cybersecurity. Role of IT Support Business IT support services are a professional technical service that helps companies maintain, run smoothly. When a company's computer hangs, the network slows down, data is lost, or there is a software glitch, at such times, the IT support team solves all these problem...

In today's time, when most people shop online, it has become a part of our daily life. As e-commerce has grown, so have the expectations of customers. Nowadays customers want their queries to be answered quickly and accurately. E-commerce call centers are what comes into play here. These are no longer just places to take calls, but they have become centers that help in providing better service to the customer and improving their experience. What does the customer want now? Customers of this modern era not just want service but they also experience it. Their key expectations are: Quick resolution and response Proactive support Consistent experience across all channels Humane, courteous, and intelligent agents Personalized experience based on their past purchases and behavior How are e-commerce call centers meeting these expectations? 1. Omni-Channel Support for Consistency With Omni-Channel Support , whether the customer is on WhatsApp, asking a question in Instagram DM, making a ...